Every new founding membership comes with a 30-day money-back guarantee. Here's exactly how refunds and cancellations work.
If RecipeMate isn't a fit for your business, you get a full refund of your first payment, no questions asked, as long as you ask within 30 days of that payment. It covers monthly and annual memberships, including the charge for any extra locations in that first payment.
The guarantee applies to a business's first membership. If you've already used it and rejoin later, the standard terms below apply.
Email info@recipemate.io from the address on your account (or include your shop's name) and say you'd like a refund. You don't need to give a reason, though we'd love to hear what didn't work.
We'll process it within 2 business days and confirm by email. Your membership ends when the refund is issued.
Refunds go back to the card you paid with, through Stripe. Most banks show them within 5–10 business days.
You can cancel any time from Settings → Billing → Manage billing. You keep access until the end of the period you've paid for, and you won't be charged again.
We don't refund partial months or the unused part of an annual membership after the first 30 days.
Adding a location is charged right away, prorated for the rest of your billing period. Removing a location lowers your next bill but doesn't refund the current one.
If you were charged twice or charged in error, we'll always refund it, whenever you notice. Please email info@recipemate.io before disputing a charge with your bank. It's faster for you, and we can fix it the same day.